Privacy and Security Policy

Thank you for visiting . Yankee Candle is committed to honoring and protecting your privacy while at the same time providing you with a first rate on-line and purchasing experience. As an important part of respecting your privacy, we believe that you have the right to know what information is collected by this Web site, how such information may be used, and what security measures are taken to protect your information.

Collection and Use of Information

When you visit our Web site, place an order, and/or contact us via e-mail, certain information is or may be collected. Among the types of information that may be collected are the following:

  • domain names of visitors to our site;
  • if you place an order or contact us, your name, address, e-mail address and whatever credit card information you provide in connection with your purchase;
  • "navigational information" regarding the traffic patterns of our Web site, including the number of visits to a particular page and user-specific information on which pages a guest visits, average length of time spent on the site and similar site usage data; and
  • any information that you may choose to submit in connection with any e-mail messages, on-site surveys, purchasing and the like.

We use this information in order to analyze, manage and improve our Web site so that we may continually strive to provide you with the best experience that we possibly can. Information on traffic patterns and the number of page visits and the like helps us to further develop and improve our site layout to better meet your needs. Of course, we also use information such as your name, e-mail address and credit card information to contact you, respond to your inquiries, and to process, deliver and receive payment for your purchases. We may use such information to notify you of services, special offers, new products and other services that we believe may be of interest to you, or to notify you of important new changes in our Web site. Finally, we use collected information to help us diagnose problems with our server or other technical issues relating to the performance of the Web site.


"Cookies" are small bits of data that a web site can send to your browser and may then be stored on your hard drive. We use cookies in connection with certain features on our Web site, although we note that our cookies do not contain any personally identifying information such as your name. We use the cookies to enable us to store items in your shopping cart and may also use them to help provide you with customized or tailored information or services. You can set your web browser so that you will always be notified when you receive a cookie.


Yankee Candle makes every effort to protect the security of your personal information. Our Web site is hosted on secure servers and utilizes SSL secure server software. Any personal information that you provide is encrypted so that no-one can read it while it is being transmitted over the Internet. Any information collected by us is stored in private files behind a firewall designed to protect your information by denying unauthorized access by outside users.

Providing Information to Outside Parties

Yankee Candle does not currently sell, trade, rent or otherwise provide your personal information to any outside parties. If we were ever to choose to do so in the future you can be assured that we would only provide such information to parties that we believe to be reputable and who provide products or services which we think our customers may find interesting. However, you can always tell us not to provide your information to any third party by sending an e-mail message to us. Please be sure that your e-mail includes your name and address.

Yankee Candle may also provide aggregate statistics about our guests, sales, traffic patterns and other site usage information to certain third parties, but none of this material would include any personally identifying information. Yankee Candle may also release any information when we believe in good faith that we are required to do so under applicable law or that such a release is necessary or advisable in order to protect the rights, property or safety of Yankee Candle , our guests and users, or others, or to enforce the terms and conditions applicable to this Web site.

Opting out / Updates

If you do not wish to receive e-mail from us in the future regarding special offers, new products and services and the like, please let us know by sending us an e-mail. Please be sure that your e-mail includes your name and address. You can also let us know by mailing us c/o The Yankee Candle Company, Inc., Wholesale Operations, P.O. Box 110, South Deerfield, MA 01373-0110, or by calling us at 1-800-792-6180.

If you would like to correct or update any information that you have previously provided, you may do so via e-mail, or by mail or phone call as set forth above.

Third Party Sites

Our Web site may contain links to other sites maintained by third parties unrelated to Yankee Candle. While we of course attempt to link only to reputable sites, please be aware that Yankee Candle does not monitor and is in no way responsible for the content or privacy practices of any such third party sites.